We ask that you review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation email with your order summary.
All prints and products are carefully packaged and shipped out of Andrea's Studio in Louisville, KY. You can expect your order to ship within 3-7 days of your purchase date with the exception of prints which can take 7-10 days to print and ship your prints. We do not ship on Saturdays, Sundays, or nationally observed US holidays. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
UNITED STATES — We currently use UPS and USPS for shipping orders within the United States. All original works ship free through UPS. All prints and products are shipped via USPS or UPS.
OUTSIDE THE US — Orders outside the US may require an additional invoice for shipping costs. At this time, we use USPS or DHL to ship all international orders. All order shipped internationally are final sale and any taxes + duties due upon delivery are the sole responsibility of the purchaser.
OUR RETURN POLICY
All paintings, prints, products, gift cards and sale items are final sale.
If you are not satisfied with your purchase, please let us know so we can help. All goods must be checked upon receipt. Please contact us within 10 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.
FREQUENTLY ASKED QUESTIONS
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover.
How much will it cost to ship my order?
All original works ship for free. All other prints and products ship via USPS or UPS. This cost will be calculated at checkout.
When can I expect my order to ship?
Your order will be shipped out within 3-7 days of your purchase date with the exception of custom prints which could take up to 2 weeks. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. If there is an unexpected delay, we will reach out via email.
How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
We are here to help! Feel free to send us an email. at email@example.com
Customer Service Hours: Monday, Wednesday, Thursday from 9:00am - 5:00pm est